WeCare: full service package for all of our machines
When you purchase a Wacker Neuson machine with WeCare, we will frequently monitor and maintain it professionally according to manufacturer specifications. Our Service WeCare combines product quality with our personal customer support.
Wacker Neuson Switzerland assumes all costs for the acquisition, installation and operation of the monitoring components. Our service technicians take care of all of the necessary maintenance. One of the great benefits of WeCare is that your equipment is available for longer.
With WeCare, you have planning security and can focus on your core business.
Your benefits with WeCare at a glance:
- Manufacturer’s warranty is extended to 60 months or 5000 operating hours.
- Customer support is available 24/7, 365 days of the year - including Saturdays and Sundays!
- Service technicians will be at location within 1 hour in the event of damage.
- You will only incur costs in the event of service.
Find out more about WeCare!
Our WeCare services in detail:
Service and repair.
With Wacker Neuson WeCare, your machine is in the best hands - whether it's an urgent repair or a regular maintenance appointment. At all our service locations, we offer you professional workshops, highly qualified staff and personal service.
Your benefits:
- 24-hour service with on-call service, 365 days a year
- Service and repair work at 12 locations in Switzerland
- Repairs and mobile service also on-site
- Qualified, regularly trained service staff
- Repair of construction machines of all brands
- Very short travel and intervention times
Warranty.
When you buy our construction machinery, you get 36 months warranty. With a WeCare agreement we extend the warranty to five years or 5,000 hours of hours of operation, whichever comes first.
Your benefits:
- Exclusive protection of your investment
- Less downtime due to free of charge replacement machines
- Fast service through 13 branches in Switzerland
- Round-the-clock emergency service through our hotline
- The warranty is product-bound and therefore transferable
Telematics solution.
With the conclusion of WeCare, your machine is monitored by our telematics solution. When the maintenance of your machine is due, we approach you proactively. Thanks to this intelligent software solution, your machines report to us all by themselves. You do not have to contact us for this.
Your benefits:
- We cover the costs for installation & data transmission of our telematics solution
- Thanks to our Telematics, we detect technical problems on your machines at an early stage
- You have no effort to contact us for service or repair needs
Original spare parts.
We guarantee expert advice from highly qualified staff and the immediate replacement of defective parts for your machines.
Your benefits:
- Guaranteed parts availability, even for machines of older years of manufacture
- Original spare parts shipment overnight
